Returns & Exchanges
At Montbell, we are committed to your satisfaction with our high-performance outdoor gear. If you are not completely happy with your purchase, you may return or exchange unused items in their original packaging within 30 days of delivery.
Initiate Your Request
Log into your Montbell account and visit the order history section to select the items you wish to return and print your prepaid shipping label.
Prepare the Package
Place the items in their original condition with all tags attached into a secure shipping box, including the original packing slip for faster processing.
Ship the Item
Affix the provided return label to your package and drop it off at any authorized carrier location or schedule a pickup at your convenience.
Receive Your Refund
Once our quality control team inspects and approves the returned gear, a refund will be issued to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing